Our commitment
We want everyone who interacts with Prerit Welfare Foundation - donors, volunteers, applicants, beneficiaries, partners and members of the public - to be treated fairly and with respect. If something has gone wrong, we want to know so that we can put it right and improve.
You can raise a grievance about a donation or receipt, an application or selection decision, the behaviour of a volunteer or staff member, a programme or service, or the way your personal data has been handled. Grievances are handled confidentially, and no one will face any adverse treatment for raising a concern in good faith.
How the process works
A clear, fair process for every grievance.
- 1
Tell us
Submit the form below with the details of your grievance.
- 2
Reference number
You get a reference number on screen and by email.
- 3
Acknowledgement
We acknowledge your grievance and let you know what happens next.
- 4
Fair review
A responsible person not involved in the matter looks into it and may contact you.
- 5
Outcome
We write to you with the outcome. Not satisfied? Ask for a further review.
Raise a grievance
Tell us what went wrong. Fields marked * are required.
If a child is in immediate danger, call 112. For a child in need of care and protection, call Childline 1098. Then tell us using this form - child safety concerns are treated with the highest priority under our Child Protection Policy.